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Standard Terms and Conditions of Sale

Brandon Cooper Design, LLC

Updated June 2025

These terms apply to all services, retainers, and deliverables provided by Brandon Cooper Design LLC ("Provider"). By engaging our services, the client ("Client") agrees to the following:

1. Scope of Agreement

The Client waives the use of their own standard terms and conditions. Any deviation from these terms must be agreed to in writing.

2. Payment Terms

All retainer services must be prepaid in full before the start of each monthly cycle. No work will be performed until payment is received.

One-time or add-on projects may require full prepayment or a deposit, as indicated in the proposal or invoice.

  • If payment is not received by the due date, work may be paused or rescheduled.
  • Invoices unpaid more than 60 days after the due date may be sent to collections. All recovery fees, legal or otherwise, are the responsibility of the Client.
  • Retainer fees are non-refundable once work begins or time is reserved for the Client.

3. Client Responsibilities

Timely communication is essential for project momentum. If the Client is unresponsive for 14 or more consecutive days without notice (e.g., no replies to emails or check-ins), the project may be paused or marked complete as-is, with remaining time forfeited.

  • Requests for revisions or deliverables must be made during the active monthly cycle.
  • Delays caused by the Client (e.g., lack of feedback, missed meetings) may impact timelines or outcomes and do not alter payment terms.

4. Ownership & Promotional Use

Upon full payment, the Client owns the rights to final deliverables.

Brandon Cooper Design retains the right to showcase completed work (e.g., design, websites, videos) in its portfolio, website, or marketing channels unless otherwise agreed upon in writing.

If a project involves confidentiality (e.g., white-label or pre-launch branding), the Client may request that the work not be publicly displayed.

5. Cancellation Policy

Either party may cancel future retainer services with a minimum of 15 calendar days’ written notice prior to the next billing cycle.

  • Cancellations made less than 15 days before the next cycle may still incur the upcoming month’s charge if scheduling and project capacity have already been allocated.
  • No partial refunds will be issued for unused time in an active billing period.

6. Disputes & Feedback Window

Concerns about deliverables must be submitted in writing within 10 calendar days of delivery. After this period, the work is considered accepted and final unless otherwise specified in writing.

7. Service Expectations

Brandon Cooper Design provides services on a best-effort basis, aligned with the scope and timeline agreed upon. No specific business outcomes (such as search ranking, conversions, or revenue) are guaranteed.

8. Governing Law

These terms are governed by the laws of the State of Florida, with venue for any dispute in Martin County, Florida.